Frequently Asked Questions

Haunted Maze

Is it scary?

YES! Bring a change of underwear! If you like being scared and are looking for a ton of FRIGHTFUL FUN, you’ll be glad you did!

Does Haunt of Halloween take pictures or videos while I go through?

Haunt of Halloween does take photos of you going through. You can purchase them once you exit for $5.00 for digital or $8 for digital and print (cash only). Haunt of Halloween does not take videos that you can purchase while you go through. Get your photo and show your friends just how scared you got or we will.

Are the characters allowed to touch you?

Our scare actors are not allowed to touch or grab you and you are not allowed to touch or grab our scare actors or props and doing so will result in immediate ejection from the haunted maze without a refund. This maze is under video surveillance. Incidental or unintentional contact may occur. You may accidentally brush up against their costumes or props or come into contact with some of the sets, but you will not be grabbed or pushed. Scare actor contact is not intentional and is never designed to be a part of the experience. We reserve the right to prosecute any patrons who strike or harm our scare actors.

How long is the experience?

Depending on your own pace generally it takes 10-12 minutes to go through the maze (maybe a little longer), however some people may not even make it to 10 seconds. The other attractions will be at your own pace (souvenir photo op, face your fears attraction, Halloween shows & acts (every 30 min), up close horror pop up, and more to see and do.

Can I take pictures or record while going through?

No photos or video taking of any kind is allowed inside of the Haunt of Halloween Haunted Maze for the safety of our scare actors as well as not ruining the experience for other patrons. This is strictly enforced.

We have security cameras running throughout the haunted maze. If you are observed taking photos or video, you will be pulled aside and subject to removal without refund. Please, keep your phones and cameras securely inside your pocket while you are inside the haunt. 

What if I am too scared to finish?

Once inside, emergency exits are available within 50 feet at any time. If at any time during your experience you choose not to continue you just stop, stay calm and scream "I WANT OUT". A staff member will help direct you to leave early through an emergency exit, if necessary.

Keep in mind, if you exit the haunted maze early, there are no refunds. You’re paying us to scare you and clearly we’ve done that! Thank you for your donation.

How many people can go in together?

6 people is the maximum group size.

Is it wheelchair accessible?

Yes. We do our best to be handicap accessible inside the attraction! There are a couple areas that may be slightly tight inside the maze. Our event staff will be present to help assist you with these areas.

Will there be Fog, Strobe Lights, Special Effects?

YES! You will experience intense audio, lighting, low visibility, strobe lights, fog, special effects, and sudden actions. You should NOT ENTER this haunted maze if you suffer from asthma, heart conditions, are prone to seizures, have physical ailments, respiratory or any type of medical problem, are pregnant or suffer any form of mental disease including claustrophobia.

Please consult your physician for personalized medical advice. Always seek the advice of a physician or other qualified healthcare provider with any questions regarding a medical condition.

Can I bring my dog or pet with me?

Sorry, No. NO PETS OR ANIMALS ALLOWED.

What type of shoes should I wear?

It is strongly advised to wear proper footwear when attending. We frown upon flip-flops and high heels. It is recommended that you wear closed toed shoes.

If I'm in line by closing time, will I still be able to go in?

Yes, if you are in line at closing time everybody gets to go in!

Do I have to sign a waiver?

No. By entering Haunt of Halloween you agree to the Waiver Disclaimer that is displayed at the entrance, in the lobby, at the time of purchase (online or onsite) and on your ticket.

Do you offer a haunt for kids?

Yes. Haunt of Halloween shifts to “kid fun mode” on Sat. and Sun. 2-5PM. The Not-So-Scary Haunted Maze is great fun and ideal for guests ages 6 – 12, but it really, really depends on the child. You know your kid better than anyone. Kids can dress up and trick-or-treat their way through the haunt just without the fright! No special effects, scare-o-meter off and theatrical lights on.

Tickets

Do I need to print my tickets?

We do recommend printing off your tickets. However, if you do have a smartphone, we are able to scan the tickets from your phone. Have your ticket ready to be scanned before entering the venue.

Can I buy tickets onsite?

We strongly recommend buying online in advance to guarantee entry. Walk-up Ticket Booth sales are limited and subject to capacity. We accept CASH ONLY at the onsite ticket booth.

When tickets are SOLD OUT online that means we’re officially sold out of all tickets for that time slot.  That means you cannot purchase tickets on-site at the Box Office either.

Will the event be cancelled for bad weather?

No. This event is 100% indoors.

Is there an age minimum for the haunted maze?

The haunted maze is not recommended for children under the age of 13. Children under 12 should arrive with an adult and you are advised to go through the Not-So-Scary Haunted Maze that runs Sat. and Sun. 2-5PM with no special effects, scare-o-meter off and theatrical lights on.

With that being said, no one should enter the Haunt of Halloween Haunted Maze if they are so scared that they will not enjoy an intense horror experience. We do not recommend attendance for ages under 13, and, we strongly discourage bringing babies, young children or forcing terrified children through the haunted maze. There are no refunds…even for those who are too scared to enter.

CHANGE ORDER: What if I need to change the date or time for my Online Ticket?

TICKETS ARE GOOD ONLY FOR THE DATE AND TIME SLOT YOU SELECT. UNUSED TICKETS ARE INVALID FOR USE IN OTHER TIME SLOTS AND/OR ON OTHER DATES. If you purchased a ticket online but need to change the date or time slot, you can Contact Us for assistance with rescheduling. If you arrive at the entrance with a ticket for a different date or time, we cannot guarantee entry as we are subject to nightly capacities.

DID NOT receive a order confirmation email.

Please first check your spam/junk folder. If not there, enter your email address HERE to resend your order confirmation receipt.

If you still have not received it Contact Us as there might be a typo in the email address that you submitted at the time of your order. Otherwise, bring your ID and check in at Will Call located at the Main Entrance.

Once we've used our ticket can we go through again with the same ticket?

No. A new ticket is required for each entrance.

Do kids have to be accompanied by an adult?

Yes. It is recommended that any child under the age of 12 be accompanied by an adult.

Is there a way to avoid the line?

Yes. R.I.P. Pass tickets provide the shortest wait time. You're ushered in at the next possible entrance into the haunted maze during the scheduled time slot you purchase.

DUPLICATE ORDERS: I received two ticket order confirmations.

Only duplicated orders will be refunded. Reply to the order confirmation email you wish to cancel and state that it is a duplicate order. You will be sent confirmation of cancellation shortly thereafter. It may take up to 3 to 7 days to be reflected on your credit card account.

HELP: I clicked SUBMIT on my order, but nothing happens.

  1. Verify all information entered is correct.
  2. Look for a field outlined in red that indicates an error for that line of information.
  3. Make sure ALL information is filled in. IF NOT, the order cannot be processed that INCLUDES ALL QUESTIONS BEING ASKED.
  4. Make sure your credit card is MasterCard, Visa, Discover, or American Express.
  5. If you're still having problems, complete the Contact Information Form (include your phone number). We will contact you directly shortly thereafter.

Is there an ATM on-site?

Yes. There are ATMs on-site.

Parking

How much is parking?

Parking is FREE! Park for no charge in the convenient parking structure on Level 2 or 3 found at the Kaleidoscope Mall.
DO NOT PARK ON MAIN LEVEL (there is a 90 min. parking limit on the Main Level parking structure only.)

General Information

What is the best way to contact Haunt of Halloween?

Due to the volume of ticket sales, the best way to contact is to complete the contact information form on the Contact Us page, (include your phone number).

Email is continually monitored even after business hours.

Is there security?

Yes. We work hard to ensure the safety of all of our guests. As a result, we require each person to pass through our security screening before they enter. Please arrive 15 minutes prior to your ticket time to allow time for our security process.

Can we be thrown out of the Haunted House for any reason?

Yes. Haunt of Halloween management reserves the right to refuse serving any guest for any reason. This includes, but is not limited to, guests physically contacting scare actors, including touching or taunting, touching any props or decorations, foul language, pushing, vulgar behavior, taking photography or video, weapons of any kind, alcohol, etc. We maintain rules just like anyone else for the safety of our guests and our staff.

Violation of these rules will result in Security being called and the offending Guest being escorted out of the venue, without a refund.

We also strictly enforce a Misconduct Policy.  Be advised, any customer of the Haunt of Halloween found behaving inappropriately, including behavior resulting from the influence of ALCOHOL, MARIJUANA, ILLICIT DRUGS, PRESCRIPTION DRUGS, AND/OR ANY CONTROLLED SUBSTANCE is subject to immediate removal from our venue at any time with no refund.

Do you serve alcoholic beverages?

NO! And alcoholic beverages are not allowed on the property, so please do not bring any with you.

Is smoking allowed? is vaping allows?

NO!  No Smoking, No E-Cigarettes and No Vaping allowed. Violators will be ejected immediately.

What can't we bring with us inside the haunted maze?

If you have to ask, it's best that you leave it in the car or, better yet, at home. We are dedicated to providing a safe, fun event for every visitor. Therefore, cameras, video cameras, weapons of any kind, pepper spray, knives, lighters, laser pointers or flashlights, alcoholic beverages, food or beverages, drugs of any kind, cigarettes or vaping, pets and any other potentially dangerous objects are not permitted inside Haunt of Halloween. We have a strict "no guns" policy, which means that even persons licensed to carry a firearm, including off-duty law enforcement officers, will not be permitted to bring their weapon into the Haunt of Halloween (and we can't hold them for you either).

Guests and their belongings are subject to search upon entry or re-entry.

By purchasing a ticket, you agree to submit to a search before entry.

All bags will be searched before entry. Persons that refuse to comply with the search policy will be refused entry into the event.

You didn't answer my question...

If you have questions we didn't answer, please Email us and we will respond as soon as we can. If enough people ask the same question (or we just think it's a fantastic question) we will add it to the FAQ's list.

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STAY CONNECTED

Location

27741 Crown Valley Parkway
Mission Viejo, CA 92691
(at Kaleidoscope - on Plaza Level, Unit 225)

View on Google Map

Contact

Phone: (562) 495-5959

Email: Contact Us

Open Hours

(Adults - 13 yrs up)
Thurs.: 7 - 10PM
Fri. & Sat.: 6PM - 12AM
Sun.: 6 - 10PM


(Kids - 12 & under)
Sat. & Sun.: 2 - 5PM